8. Delivery Terms & Shipping Fees
All freight charges (including freight charges involved in warranty claims) are the responsibility of the customer. “Terra Nova Gallery” delivers Australia wide using the services of Australia Post, and Couriers. Overseas delivery used to be done by Australian Post courier international or an other Courier. All freight charges quoted include a basic insurance.
Freight charges vary according to destination and the size and weight of the parcel. Freight is calculated at the checkout and cost depends on the method of shipping you select to use at the point of sale. We do not seek to profit from postage charges and only charge you what you would pay if you were shipping the item yourself.
Express Post: If sent by express, the parcel will be given a unique tracking number by the Australian Post. In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office. If you don’t receive the parcel in the mentioned timeframe please contact “Terra Nova Gallery” for tracking the parcel.
Signature/Insurance: All goods are sent with “Signature on delivery”. They are insured toil we send the parcel with Courier for $1500. With Australian Post only on request. Please let us know. Email: firstname.lastname@example.org
International orders: “Terra Nova Gallery” is based in Mareeba, Queensland, Australia. We will happily ship purchases overseas using Australia Post Courier international or Courier Companies, e.g. Fedex, UPS, DHL., all methods are fully traceable. Coast for shipment only on request to email@example.com
Please note: if a country isn’t listed in our shipping list or the item exceed a certain measurement you will get a short information message. In this case please contact us the by e-mail firstname.lastname@example.org.
9. Customs Duty
Customs (importation duty) laws and the application of these regulations – vary widely from country to country, state to state – even from time to time. “Terra Nova Gallery” does not accept responsibility for payment of customs duty should it be levied in the customer’s country.
If applicable, the customer is fully responsible for payment of locally imposed importation duty.
If you are asked to pay importation duty, you may be able to get the ruling changed by pointing out the nature of the goods.
10. Availability of Goods
In the case of any product being temporarily out of stock, “Terra Nova Gallery” will inform the customer and supply as soon as new stock is available.
11. Error and Omissions
Even though considerable care has been taken with the preparation of all information and prices on this site, “Terra Nova Gallery” will not be held responsible for typographical or other errors or omissions regarding prices or any information given.
Item images are to be used as a guide only. The actual product may vary slightly in color, size or a number of aspects.
13. Links to Third Party Sites
The links supplied will let you leave “Terra Nova Gallery” site. The linked sites are not under any control of “Terra Nova Gallery” and “Terra Nova Gallery” are not responsible for the contents of any linked site or any link contained in the linked site or any changes or updates to such sites.
“Terra Nova Gallery” is not responsible for web casting or any other form of transmission received from any linked site. “Terra Nova Gallery” is providing these links to you as a convenience and the inclusion of any link does not imply endorsement by “Terra Nova Gallery” of the site.
Please report any violations of Terms and Conditions to our Customer Service Department
Terra Nova Gallery
P.O. Box 163
Kuranda Qld 4881/Australia
Fax +61 (0)7 4092 8814